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Clients & Projects

IntelliSOFT has been involved in designing, developing and implementing health information systems in Kenya since 2009. The company has cut itself a niche in providing services, expertise and products focused around health management information systems and health research information systems with its first project being development of a Clinical Trials Registry for the Kenya Medical Research Institute (KEMRI) and the Pharmacy and Poisons Board (PPB). In the year 2012, IntelliSOFT handled three major contracts from I-TECH Kenya, CDC-Foundation, and Management Sciences for Health (MSH). Details of those contracts are provided below:


Project: COVID-19: Digital Square – OpenHIE data exchange (October 2020 to date)

Project Brief:  This is a collaboration between Jembi Health Systems and IntelliSOFT towards adapting and leveraging OpenHIM to support COVID-19 data exchange within a health information exchange.

Impact: Expected to promote the use of open-source software and standards to support countries’ digital health ecosystems in response to COVID-19.


Project: Bahmni Support for Indicator Level Reporting (August 2020 to date)

Project Brief: This project is aimed at implementing an approach to patient-level monitoring through the use of a health information exchange that supports onboarding of multiple digital health systems through HL7 FHIR-based interfaces and an FHIR-based terminology services layer.

Impact: This will strengthen patient-level reporting by providing a common way to 1) Connect and register data to a longitudinal client record, 2) Share indicators across individual Point of Service (PoS) applications through the use of HL7 FHIR profiles, and 3) Extract indicator data from patient-level indicator calculations performed on a longitudinal client record.


Project: Karen Community Church – Digital Faith Project (May 2020- to date)

Project Brief: IntelliSOFT is supporting the Karen Community Church to develop a Management Information System to enhance the collection, analysis, reporting, and storing of relevant data for the church.

Impact: This system will improve in storing and retrieval of information that will strengthen strategic decision making within the church congregation and its leadership.


Project: Pharmacovigilance Electronic Reporting System(PvERS) (April 2020 to Date)

Project Brief: IntelliSOFT has been contracted by the Pharmacy and Poisons Board Kenya to upgrade the PvERS application that was built in 2012. The PvERS is currently undergoing significant structural and functional upgrades necessitated by advancements in technology and business practices of pharmacovigilance.

Impact: The current upgrade hopes to support reporting of Adverse events following immunization (AEFI), Link PVERs system with Clinical Trials Registry, improve data use and reporting by automating and updating forms, integrate the PvERs application with the KHIS to support aggregate data reporting on safety reports and offer improved user management and system security through authentication.


Project: eHospital-MTiba integration (March 2020 to date)

Project Brief: Configuration and customization of e-Hospital  to: 

  1. Enhance the queue management system,
  2. Support improved data use and reporting,
  3. Feedback and user management of the system and
  4. Integrating e-Hospital to M-TIBA via an Application Programming Interface (API).

Impact:  Anticipated to support several health facilities and will be implemented in phases to also be used as a learning point for future implementations. The patients who will benefit from this programme will have access to quality healthcare with the use of M-TIBA, a mobile insurance service, thus, have an easier alternative form of payment and access to healthcare for people with low income and who are from low income areas.


Project: Cross-Border Health Integrated Partnership Project (January 2020- September 2020)

Project Brief: IntelliSOFT has been contracted to design, customize and deploy technology to strengthen the cross- border health system through the Cross-border Health Unit (CBHU) model to enable continuous and real-time generation and sharing of health information between health facilities and support the continuum of care for HIV, TB. FP/RH and MNCH for mobile cross-border populations.

Impact: The CB-HIPP initiative is integrally linked to the Digital REACH Initiative in the sense that it is micro-implementation of the Digital Health Intervention at a cross border region. In its final year, CB-HIPP focused on digital health during which IntelliSOFT designed and implemented the Cross Border Digital Health Solution. The Cross border Digital Health Solution has interconnected health facilities and health systems to enable applicable data sharing across selected border facilities (within and across borders) in the cross-border areas and enhancing linkage with local, national and regional data warehouses including DHIS2 and other EMRS in use in the selected facilities.


Project: Afya Moja – A Digital Health Passport (January 2020- to date)

Project Brief: IntelliSOFT is collaborating with Ask-A-Doc, Carepay, Savannah Informatics, Safaricom and GSMA to develop a mobile-based Digital Health Passport that will enable patients to share their real-time medical information with medical practitioners.


Impact: A robust solution that provides individuals a mechanism to collect, store, own, access, control and review their health information, thus enabling continuity of care and reducing duplicate patient diagnosis thereby saving patient unnecessary costs.


Project: Mobile Telepsychiatry Project (September 2019 to date)

Project Brief: Configuration of Bahmni to support the delivery of mental health services. The primary role of IntelliSOFT is to adapt Bahmni for use of telemedicine for mental health patient workflows starting in Ghana.

Impact:  The system has been customized to fit and support the mental health patient workflows.


Project: OpenELIS (September 2019- September 2020)

Project Brief: IntelliSOFT Consulting was contracted to develop new features and enhance the UI/UX of the open-source LMIS, OpenELIS global. IntelliSOFT developed the Non-Conformity Events feature into the system. This is a standard operational procedure in laboratories. IntelliSOFT developed wireframes to enhance and have a modernized outlook of the UI/UX.

Impact: The new feature aims at allowing laboratory technicians to report on such events based on standard operating procedures and the set workflows once users upgrade to the latest stable release of OpenELIS.


Project: South Sudan EMR (June 2019- to date)

Project Brief: Develop and implement an Electronic Medical Record System (EMR) to support South Sudan’s National HIV program. The EMR solution will initially be deployed at two high volume health facilities in Juba and Nimule. The two facilities will also be connected to enable syncing and exchange of data. The next phase will scale up the EMR to other public health facilities as guided by the South Sudan MOH.

Impact: The South Sudan EMR is the first-ever EMR implementation in the young state of South Sudan. This has enabled IntelliSOFT to also gain a footprint in South Sudan which is a Partner State of the EAC.


Project: I-TECH Haiti iSantéPlus (June 2019 to September 2020)

Project Brief:  IntelliSOFT is supporting the I-TECH Haiti team and its local partner, CHARESS, with software development on the CDC-funded Haiti HIS project, focusing specifically on the development of PEPFAR and Haiti Ministry of Health (MOH) reports for the iSantéPlus (OpenMRS) v1.0 release

URLS: Github Repository: https://github.com/IsantePlus

Impact: The implementation focuses on connecting more than 100 clinics with the iSantéPlus Electronic Medical Record System. The iSantéPlus clinic application initiates all interactions with SEDISH. The clinic pushes changes from the clinic to SEDISH and pulls all updates that it would expect from the national to local levels.


Project: OpenMRS & Bahmni Powered Electronic Patient Tracking System(EPTS) and Point of Care System(POC) (September 2018- January 2020)

Project Brief: IntelliSOFT was contracted to develop and provide quality assurance for the OpenMRS and Bahmni powered Electronic Patient Tracking System (ETPS) and Point Of Care System that would be implemented across Mozambique.

Impact: In addition to providing accurate data to the national system, the POC system has strengthened the provision of care and monitoring of HIV patients.


Project: HATUA (August 2018 to April 2020)

Project Brief: This project is intended to strengthen and increase the technical capacity of research for health regulatory bodies in Kenya and selected high volume accredited Institutional Research Ethics Committees (IRECs). The goal is to improve the oversight function at both the National level, improve competence at the institutional level, and facilitate communication between regulators and the IRECs, and lastly to provide opportunity for sharing best practices and networking by building a community of support and learning. This project is described by 3 C’s: Compliance (improving functions for oversight of clinical trials), Capacity (building technical capacity through training in Bioethics, pharmacovigilance, clinical monitoring and research administration) and Community (build a network for sharing and a community of best practices through seminars conferences and online consultation).

Impact: Supports the two key functions of the PPB; regulation of medicines and review of clinical trials and use of medicinal products and technologies for use in humans.


Project: Sustainable Development Goals (SDGs) Monitoring and Reporting System for Africa (April 2018 to date)

Project Brief: IntelliSOFT is currently contracted to Develop and implement an Africa wide Pan African Monitoring and Reporting (M&R) system to support 54 African countries report on SDGs. Additionally, develop and support countries take up and use country level system “National MRS” to collect data, monitor and report their progress on SDGs and Agenda 2063. Thirdly, develop and implement a Web based Data Portal accessible to the general public who have an interest in knowing the progress of the African Countries on SDGs.

Impact: Anticipated to support African governments better monitor their socio-economic development as defined by SDGs, and also painlessly meet their continental and global reporting obligations against theAgenda 2013 and SDGs respectively.


Project: KEMRI/UW Technical Support (April 2018- April 2019)

Project Brief: IntelliSOFT Consulting was contracted to provide support to ensure optimal workflow at KEMRI/UW through availed timely and extensive technical support.

IntelliSOFT provided a better experience for resolving technical challenges through an automated help desk. The helpdesk provided the KEMRI/UW end users with a platform through which they would directly request for technical support or relevant information from IntelliSOFT. 

Impact: The KEMRI/UW end-users were able to directly request for technical support and/or information with ease. Additionally, the help desk enabled prioritization and logging of issues which ensured that those were dealt with as and when needed. Generally, the help desk provided insights regarding commonly experienced issues – information which helped in planning to improve efficiency and enhance faster resolution.


Project: Nairobi County NCD EMS  (December 2017 – September 2019)

Project Brief: IntelliSOFT was contracted to customize and develop modules for provision of care for Diabetes & Hypertension clients. The Nairobi Non-Communicable Diseases Quality Management System is an Electronic Medical Digital Health System (Nairobi County NCD QM EMS) built on the OpenMRS platform.

Impact: Significant improvement of adherence to clinical guidelines in the management of hypertension and Diabetes Mellitus (DM) thus strengthening the health care system through improved capacity in the management of the selected NCDs within Nairobi’s informal settlements.


Project: KQMH (December 2017-November 2018)

Project Brief: IntelliSOFT is currently contracted by The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH to develop, and implement the Kenya Quality Model for Health  e-tool. The project will provide 47 health facilities with IT-based tools to support continuous quality improvement in line with the KQMH standard which entails guiding and supporting coordination in an integrated manner, efforts and investments aimed at improving quality of healthcare in Kenya.

Impact: The tool is in use in 5 counties in kenya. Facilities who are using the tool are easily identifying areas of improvements  in terms of service delivery and infrastructure required in their facility.


Project: MCAZ ADR E-Reporting and E-Clinical Trials Registry System  (November 2017-December 2018)

Project Brief: Development and implementation of an Adverse Drug Reaction (ADR) E-Reporting and E-Clinical Trials Registry System for the Medicines Control Authority of Zimbabwe. This system is being used by the MCAZ to collect data and support national reporting on ADRs and Serious Adverse Events (SAEs). These two systems have been instrumental in supporting the MCAZ  carry out its regulatory mandate and well as its reporting obligations to WHO. MCAZ has been participating in the WHO drug Safety International Monitoring Program since 1998.

Impact: Improve quality through measures such as monitoring chronic conditions more effectively to avoid acute events, increasing adherence to best practices, improving clinical decisions, and promoting healthier behaviors.


Project: eHospital adaptation and implementation (August 2017 to Date)

Project Brief:  CURE International and IntelliSOFT mutually established a partnership with IntelliSOFT playing the role of a Health IT partner to CURE. Within this partnership, IntelliSOFT is implementing a hospital management information system for health facilities supported by CURE starting with those in Kenya at Kijabe. The HMIS called eHospital, a product of IntellISOFT is powered by Bahmni. IntelliSOFT is a member of the Governing Committee of the Bahmni Coalition.

Impact: The Bahmni powered eHospital we have built for them supports their stores and warehouse, patient registration, triage, clinical consultations, physiotherapy clinic, and physiotherapy lab. This has reduced losses and costs from expiries, pilferage, stock-outs, patient load management T Cure International.


Project: 3PM (May 2017-February 2019)

Project Brief: IntelliSOFT is currently contracted by the University of California San Fransisco (UCSF) to build a partner monitoring dashboard called 3 PM (Platform for Partner Monitoring) that is powered by DHIS2. This system is being used by CDC Kenya office to both support and monitor their partners whom they use to provide technical and health service delivery assistance to the Ministry of Health Kenya.

URLS: 3 PM demo

Impact: Improved the reporting of  program data by making it more efficient and effective. Implementing partners are now able to easily access data on their facilities and CDC is easily able to access and analyses data for all the implementing mechanisms from one central repository.


Project: UgandaEMR- Uganda Electronic Medical Records System (Feb 2017 – Sept 2017)

Project Brief:  IntelliSOFT Consulting was contracted in 2017 by University of California San Francisco (UCSF) through Makerere University of Public Health to develop and enhance UgandaEMR, a national Electronic Medical Records system to capture and report HIV and HIV-related health programme data.The primary scope  included customization and developing additional modules in the following program areas ;Tuberculosis(TB), Maternal and child Health Care (MCH) and Outpatient Diagnosis(OPD).

Impact : Improved monitoring and surveillance  on HIV related programs through timely and accurate data collection.


Project: eHospital Implementation & ICT Infrastructure Upgrade
(November 2016 to Date

Project Brief: 

As part of our mission to use information technology to transform the health of people and lives through technology, IntelliSOFT got into a partnership with St. Joseph’s hospital to implement eHospital, our local adaptation of the Bahmni solution. Our support to St. Joseph’s hospital through this partnership includes; Customization and optimization of eHospital to meet their needs, deployment of eHospital, installation of a Local Area Network including requisite hardware (servers, desktop computers, mobile devices including tablets, and network devices), training health workers to meaningfully use eHospital, long term support, and maintenance of eHospital. This is the first known implementation of an open-source hospital-wide system in public health facilities in Kenya.

Impact: Improved scheduling and management of patients, Improved capture, management, and use of data for planning, direct patient management, and reporting (broadly for Monitoring and Evaluation).

Read more in the case study.


Project: Bethany Kids Kijabe Hospital (June 2015- January 2018)

Project Brief: IntelliSOFT Consulting was contracted to upgrade an existing Microsoft Access Database to run on an OpenMRS platform. The aim of the project was to improve patients’ data capture and reporting functionalities of the current system.

Impact: This project ensured that there were improved mechanisms for capturing data and reporting functionalities.


Project: Pharmacovigilance Management and Reporting System (2012-2014)

Project Brief: This project commenced in April 2012 with the overall aim to automate a Pharmacovigilance reporting system that has been completely paper based, to improve and make efficient pharmaceutical consumer reporting to the Pharmacy and Poisons Board. The solution includes a Web based application that will also be available on mobile browsers as well as downloadable on a variety of computers, including mobile devices.

Impact: Successful tracking of SAE reports leading to accuracy, efficiency and safety.


Project: Blood Donor Management System -Text for Life (August 2012 to date)

Project Brief: IntelliSOFT is contracted by the CDC-Foundation to design, develop and implement an mHealth system aimed at improving blood donor base in Kenya and promoting donor retention for successive repeat donations. The goal of this project is to support the government’s policy that every person in Kenya who requires blood has access to safe blood at any time. This is enshrined in the National Strategy on Blood Donor Mobilization of the KNBTS, to ensure an adequate supply of donated blood to meet the needs of Kenya. Additionally, this implementation is also intended to support various public health interventions aimed at improving continuity of care for donors who may require health services.

Impact: Increased efficiency and improved continuity of care for donors.


Project:  KenyaEMR- Kenya Electronic Medical Records System (June 2012 to Sep 2012)

Project Brief: IntelliSOFT was subcontracted by I-TECH (University of Washington), to provide expertise in specific aspects of customizing OpenMRS for the Ministry of Health in Kenya. Under this contract, IntelliSOFT was tasked with development of appropriate user interfaces of the Kenya EMR (https://demo.kenyaemr.org/openmrs/login.htm, username:demo / password:demo) to support further customization and extension of the functionality of the Kenya OpenMRS to meet evolving needs of the Ministry of Health. As a core member of the development team, IntelliSOFT participated in workflow design that influenced the development and implementation approach of the Kenya EMR. This approach is in line with a fundamental public health approach of not only strengthening health systems, but actively seeking strategies that support sustainable health solutions.

URLS: http://kenyaemr.kenyahmis.org/

Impact: Improved surveillance of HIV & TB patients on care, tracking of drug inventory, improved National reports- the system was able to generate and feed reports in DHIS2, and provision of care and surveillance of  maternal healthcare for HIV patients.


Project: Clinical Trials Registry (June 2012- Jan 2013)

Project Brief: IntelliSOFT developed a Web based system to support research institutions and regulatory agencies to primarily manage research protocol information, improve their protocol review and determination processes as well as support a government initiative aimed at bridging the research to policy gap. This system is now live at two key research and regulatory institutions in Kenya, the Kenya Medical Research Institute and the Pharmacy and Poisons Board. Plans are underway to expand it to other academic, research and regulatory institutions.

Impact: Successful tracking of Clinical trials leading to improved efficiency and meaningful clinical outcomes.