In an age where we are developing applications and systems to solve various problems, we sometimes miss out on one very important factor- addressing the end users’ pain point/s- and thus end up developing applications that nobody uses.
As technology continues to revolutionize the healthcare industry, it is crucial to prioritize the needs and experiences of the users. We understand the significance of user-centered design and its role in creating effective digital health systems. User-centered design involves gaining a deep understanding of the target audience through conversations, observation, and co-creation. By engaging with users directly, developers can gather valuable insights into their preferences, behaviors, and challenges, which in turn informs the design decisions.
Designing with the user at the core is more than just a phrase; it is a philosophy that drives innovation and enhances the overall user experience. By involving users in the design process, we can gain valuable insights into their characteristics, needs, and challenges. We empower users and develop digital tools that truly address their unique context, culture, behaviors, and expectations.
Achieving User-Centered Design: A Case Study:
One notable project demonstrating our commitment to user-centered design is FIND Antimicrobial Stewardship (AMS) & Hospital Acquired Infection (HAI) Surveillance Systems. IntelliSOFT is working with FIND to develop digital tools for Antimicrobial Resistance (AMR) and Hospital Acquired Infections (HAI) surveillance, expected to improve the collection, availability and sharing of quality AMR and HAI data to improve public health response and inform national efforts in addressing AMR and HAI.
In order to ensure we develop a system that addresses the end users’ pain points, we adopted the Digital Adaptation Kit (DAK) developed by the World Health Organization WHO, and assimilated it into our processes. The DAK allows the team to focus on the users of the system and their interactions with the system and each other. Furthermore, it helps breakdown every segment of the system contextualization that pours into the system design and technical approach, with its main target being assimilating the digital tool into the daily business processes of the facilities. This has allowed us to view the system functions and operations from the end user lenses, hence avoiding scenarios where the system functionality does not accommodate the facilities/user workflow. We have witnessed great success as we focus more on the user processes rather than being quick to deliver the solution with minimal understanding of the problem.
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